How To Return

All products purchased from filo can be exchanged at our physical store or Online, within 14 days of purchase only if

• The item(s) is faulty, damaged or defective at the time of delivery.
• The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
• You must notify us within 3 days of delivery by writing to contactus@filopk.co or by calling at , in case you want to raise a dispute. At Filo, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
• Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item at contactus@filopk.co, within 14 days of purchase before any claims can be processed.
• There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
• Exchange request is made outside the specified time frame.
• The product is damaged because of use.
• The product has tampered.
• Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.
• Undergarments: cannot be exchanged or returned without the original packaging, except for tops and bodysuits.
• Packs: packs of products (containing more than one item) are considered to be one item, so their packaging may not be opened and they may not be returned partially or individually.
• Fragrances and accessories can only be exchanged if delivered damaged.